Online Shopping Reviews

& Other Stories 2019 Review

& Other Stories home page screenshot on April 19, 2019

August 2021 Sales (LATEST)


& Other Stories 2019 Review
Description
& Other Stories almost reminds us of H&M, an upgraded one at that, with all its styling themes and even the kinds of pieces it offers. We’ve been fully impressed with the design of items, but not entirely of their quality, as of course we expected more because they charge prices that are a bit on the higher range. But what totally turns us off is the website's inability to answer to their customers’ concerns post-sale, especially when it comes to returns, cancelled orders, and delayed shipping. For us, that’s a total no-no.
Products' Positive Reviews
52
Customer Support
20
Range of Products
73
Shipping Options
27
Reader Rating1 Vote
54
Positives
Great style and design of items; offers chic pieces like H&M
A lot of pieces to choose from, including accessories and beauty items
Negatives
Clothing items don’t have the quality that fits their high price
Customer support is terrible, they are unresponsive in emails and unsympathetic in phone calls
43
Ratings
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Mainly the style and aesthetic are what attracts us to & Other Stories, because we admit, they have trendy pieces and really cool items (like an upgraded H&M) that every young millennial would love to own. But while their clothing items are totally great to look at on their website, it annoys us that they actually don’t have the quality we expect, making us feel like we overpaid for the products. Another thing that bothers us about this website is the way they handle customers’ issues and concerns, which most of the time don’t even feel like they are ‘handling’ the situation. You’ll most like to get no response thru emails and in terms of phone calls, expect all your requests to be turned down, even if you want to cancel an order because they failed to deliver on time. If like us, you h

& Other Stories catalog page screenshot on April 19, 2019 & Other Stories product page screenshot on April 19, 2019

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