Online Shopping Reviews

Madewell 2019 Review

Madewell home page screenshot on April 19, 2019

August 2021 Sales (LATEST)


Madewell 2019 Review
Description
We definitely have mixed feelings for Madewell—it impressed us with chic and fashionable selections, but it definitely disappointed us with its horrible customer service. Finding a lot of options both for casual and formal wears got us excited about this fashion website, as they have a quite reasonable price range (although a bit higher than some in the market). However, they got us totally agitated with the way their customer service handled wrong item delivery and returns. Spending hours on the telephone just to have an item replaced doesn’t seem too appealing, right?
Products' Positive Reviews
86
Customer Support
13
Range of Products
76
Shipping Options
58
Reader Rating0 Votes
0
Positives
Cool selection of items ranging from casual to formal wear
Price range seem justifiable because of the quality of items
Negatives
Mishaps in terms of delivery and wrong order could happen
Customer support is terrible
58
Ratings
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Madewell gave us quite a selection of items that definitely got us pumped up—there were clothing, shoes, bags, accessories that have great quality. As for their price point, it isn’t bad at all and we definitely envision us picking out more stuff from their website because of their reasonable prices. Although, such excitement can be dimmed by a dreaded possibility of having a wrong item delivered, as we’ve experienced such a disappointing service from their customer support. They got us on the phone for hours, and the refund itself took a long time to be completed, which was more headache than we ever expected from this website.

Madewell catalog page screenshot on April 19, 2019 Madewell product page screenshot on April 19, 2019

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