Online Shopping Reviews

Free People 2019 Review

Free People home page screenshot on April 22, 2019
Free People 2019 Review
Description
While we do enjoy the pieces in Free People, there’s a lot to say beyond their style and aesthetics. They have amazing designs of pieces that both capture what’s on trend and what’s classy, but we'd rather go to their physical store than order in their website again. Shipping takes a long time after ordering, and while we did receive the order sent to us, other customers didn’t. Mistakes in shipping out wrong items have been experienced by other buyers as well, and their seemingly uninterested customer support doesn’t help at all.
Products' Positive Reviews
66
Customer Support
14
Range of Products
80
Shipping Options
10
Reader Rating0 Votes
0
Positives
Huge selection of pieces
Great style of items and overall aesthetic is impressive
Negatives
Shipping takes so long
Customer service provides minimal to no help at all
43
Ratings
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We’re definitely loving the aesthetics, designs and overall style of Free People’s collections. We also think that the wide selection of items is quite impressive, as their website offers clothing, shoes, accessories, intimates, swimwear, athleisure, and other sorts of pieces. But such a great collection is easily tainted by our experience of the awful shipping time and customer service that they give, which are also the same complaints many other online shoppers express about their website. But if it’s up to us, we believe that by a change in courier and a bit of improvement in the customer support department will definitely make Free People a go-to place for many fashionistas.

Free People catalog page screenshot on April 22, 2019 Free People product page screenshot on April 22, 2019

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