We’re definitely loving the aesthetics, designs and overall style of Free People’s collections. We also think that the wide selection of items is quite impressive, as their website offers clothing, shoes, accessories, intimates, swimwear, athleisure, and other sorts of pieces. But such a great collection is easily tainted by our experience of the awful shipping time and customer service that they give, which are also the same complaints many other online shoppers express about their website. But if it’s up to us, we believe that by a change in courier and a bit of improvement in the customer support department will definitely make Free People a go-to place for many fashionistas.
Free People 2019 Review
While we do enjoy the pieces in Free People, there’s a lot to say beyond their style and aesthetics. They have amazing designs of pieces that both capture what’s on trend and what’s classy, but we'd rather go to their physical store than order in their website again. Shipping takes a long time after ordering, and while we did receive the order sent to us, other customers didn’t. Mistakes in shipping out wrong items have been experienced by other buyers as well, and their seemingly uninterested customer support doesn’t help at all.
Products' Positive Reviews
Range of Products
Huge selection of pieces
Great style of items and overall aesthetic is impressive
Shipping takes so long
Customer service provides minimal to no help at all
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